Just recently we were billed for a voice mail service on our phone bill. The charge was from a "third party" not the phone company (we have an answering machine so we have no need for a voicemail service plus no-one calls us).
We contacted AT&T (the phone company) and told them that we didn't order this service from this other company. AT&T put a stop to the charge for this month but recommended that we contact the other company involved to stop future charges occuring. AT&T warned me that the other company may not be receptive and that it may take a few months to sort it.
I called the other company (I won't name them because they were really helpful). The company said they would remove the order for the voice mail service and refund the money to our phone account. The man I spoke to also suggested that I call AT&T and get them to put a "third party biller block" on our account which in essence means that no-one can bill our account except AT&T without us lifting the block but it also means that we won't end up with anyone trying to collect call our house.
All is good with the world now. I guess I won't really know if it is really sorted until next biller cycle.
I'll keep you posted.
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2 comments:
Cat, you better hope none of your friends or family get thrown in jail and need to call you collect.
Did you ever find out how you got billed for that charge? Many times those are billed by filling out a sweepstakes or an on-line subscription that has the billing hidden in the "terms & conditions".
Bill
This has happened to us three times. The survey was apparently filled out by our daughter while she was in college several years ago. Every time they say she did it on-line on a specific date. NOT TRUE! She doesn't even have that e-mail account any more. It's been closed for years. AT&T says that bill block is not available in Missouri. My daughter, who by the way, has never been on our account, is extremely upset about this. We can't figure out how changes to our bill are made by a company who insists someone who is not even authorized on our bill made the charges. I guess I'm going to have to get rid of our land line to make it stop. It's very frustrating.
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